Online Reputation Management

Your reputation
is losing you
customers.

Grapa Media manages your online presence across 15+ platforms with professionally drafted responses, reputation audits, and brand strategies that build lasting trust.

Toyo Client Client Client
★★★★★ Trusted by 40+ businesses
Get Started → See services
Google· Airbnb· Trustpilot· Booking.com· Facebook· Yell.com· TripAdvisor· Houzz· Checkatrade· Yelp· G2· Capterra· Reviews.io· Rated People· Google· Airbnb· Trustpilot· Booking.com· Facebook· Yell.com· TripAdvisor· Houzz· Checkatrade· Yelp· G2· Capterra· Reviews.io· Rated People
The Problem ⚠️

People stopped
Googling. They
ask AI instead.

A dentist asked ChatGPT "best dentist near me" and his competitor showed up. He did not. A SaaS founder asked Perplexity "best project management tool" and his product was nowhere. This is happening in every industry.

01

AI answers, not search results

ChatGPT, Perplexity and Google AI Overviews now answer questions directly. If your brand has no presence in their data sources, you do not exist to those users.

02

Bad reviews kill conversions

93% of consumers say online reviews impact their buying decisions. One unanswered negative review costs you clients every single week.

03

Invisible brands get skipped

AI pulls from reviews, articles and brand mentions when forming recommendations. Zero presence means zero recommendations - simple as that.

04

Your competitor is already doing this

While you wait, your competitor collects reviews, builds mentions and shows up everywhere you should be. The gap widens every day and keeps compounding.

How it works

Fixed in 3 steps.

01

We audit your reputation

Every platform where your business appears: ratings, response patterns, and brand presence. We document exactly what is hurting you and what can be fixed.

02

We build your strategy

Professionally drafted review responses, a brand voice guide, and a feedback framework tailored to your industry, tone, and audience.

03

Your reputation grows

You implement with confidence. We monitor, report, and iterate — so your reputation improves organically and stays protected going forward.

Services

Two services.
One protected brand.

01

Review Management

Take back control of your ratings across every major review platform. We respond, monitor, and build systems for organic rating growth.

  • Multi-platform reputation audit
  • Professionally drafted review responses
  • Customer feedback encouragement framework
  • Custom response templates
  • Ongoing monitoring setup
GoogleAirbnbTrustpilotBooking.comYellHouzzCheckatrade+8 more
02

Social Media Reputation

A consistent, trustworthy brand presence across every social platform your customers use to research and verify you before buying.

  • Full social media brand audit
  • Brand voice and consistency strategy
  • Comment and DM moderation plan
  • Social proof building strategy
  • Platform-specific recommendations
FacebookInstagramXLinkedInTikTok
Case Studies

Real clients.
Real problems solved.

Every engagement starts with an audit. These are two recent ORM projects: a brief client overview and the reputation issues we mapped before building their strategy.

Case study 01 E-commerce

Brella Store

Client overview

Brella Store is an online fashion retailer selling accessories and lifestyle products. They came to Grapa Media after noticing a steady drop in conversions despite consistent traffic from ads and social.

Problem breakdown

  • 3.2 star Google rating with 12 unanswered negative reviews
  • No review response system across Google and Trustpilot
  • Competitors outranking them in search with stronger review velocity
  • Product pages missing social proof and trust signals
GoogleTrustpilotFacebook
View case study document →
Case study 02 Restaurant

Nkechi's Kitchen and Grill

Client overview

Nkechi's Kitchen and Grill is a local restaurant serving African and grill cuisine. Most new customers find them through Google and Facebook before visiting or ordering.

Problem breakdown

  • Mixed Google reviews with no consistent response tone from the owner
  • Facebook page with unanswered comments and direct messages
  • No system for encouraging happy diners to leave reviews
  • TripAdvisor profile inactive with zero owner responses
GoogleFacebookTripAdvisor
View case study document →
Pricing

Simple packages.
No surprises.

Starter
$30
Understand your reputation and get a quick-start toolkit.
  • Audit up to 3 platforms
  • 10 response templates
  • Negative review strategy
  • Feedback framework
  • 3-day delivery
Get started
Most popular
Professional
$75
Active reputation management across multiple platforms.
  • Audit up to 6 platforms
  • 20 response templates
  • Social media brand audit
  • 30-day monitoring setup
  • ORM strategy report
  • Brand voice guide
  • 5-day delivery
Get started →
Full Management
$150
Everything managed and reported monthly. Completely hands off.
  • Unlimited platforms
  • Everything in Professional
  • 60-day ORM management
  • Comment and DM moderation
  • Monthly performance report
  • 30-min strategy call
  • Priority 12hr response
Get started
Wake up call

Your competitor
is being recommended.
Are you?

Every time someone asks AI "who's the best near me?" your competitor gets the call. 50+ placements. 4 to 8 weeks. One payment.

50+
Placements delivered
4-8
Weeks to results
1×
Payment, no retainer
Get Started →
Without Grapa Media
✗ AI recommends your competitor
✗ Negative reviews go unanswered
✗ Weak social brand presence
✗ Invisible on review platforms
With Grapa Media
✓ You show up in AI recommendations
✓ Every review handled professionally
✓ Consistent, trusted brand voice
✓ Visible across 15+ platforms
Why Grapa Media

Transparency.
Results.

★

Certified specialist

Formally certified in Online Reputation Management, not a generalist dabbling in ORM on the side.

◎

15+ platforms covered

From Google and Airbnb to Checkatrade and G2, with more coverage than most ORM freelancers offer.

◈

Full transparency

You receive a clear report of everything done. No black boxes, no vague deliverables, ever.

◷

Long-term thinking

Sustainable reputation systems, not quick fixes that unravel within a month.

Toyo Ntewo, Founder of Grapa Media
Founder
Behind the Brand

Why I
built this.

I'm Toyo Ntewo, founder of Grapa Media. I built this because I watched good businesses lose customers to competitors with worse products but better reputations. That felt wrong.

Most business owners do not have time to monitor 15 review platforms, craft thoughtful responses, and build a consistent brand presence online. That is exactly what I do for them.

Grapa Media started with ORM. It is growing into something bigger: a full-service digital agency for businesses that refuse to be invisible.

★ Certified in Online Reputation Management
15+
Platforms
40+
Clients
24h
Response
FAQ

Common
questions.

15+ platforms including Google, Airbnb, Booking.com, TripAdvisor, Trustpilot, Facebook, Yell, Houzz, Checkatrade, Yelp, Rated People, Reviews.io, G2, Capterra and more. Not listed? Message me and I can likely still help.
Removal is controlled by the platform itself. I draft professional responses to neutralise the damage, flag reviews that violate platform guidelines, and build a strategy to strengthen your reputation organically.
No. I draft all responses and deliver them to you for posting. Your credentials stay fully secure. I include clear instructions on where and how to post each one.
Audit and drafted responses are delivered within your package timeframe. Broader reputation improvement is gradual. Most clients see meaningful progress within 4 to 8 weeks of consistently applying the strategy.
Just your business name, website, and links to your review profiles. No passwords needed. All work is based on publicly available information and delivered to you as documents and drafts.
Yes. The best time to build a strong reputation is before problems arise. I will set up your review profiles, establish a consistent brand voice, and create a framework for encouraging genuine feedback from your first customers.
Contact

Let's talk about
your reputation.

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